Frequently Asked Questions
Travel Documents
IMPORTANT TRAVEL NOTICE
All tourists entering the Turks and Caicos Islands are required to have a passport in current standing, and a return ticket booked in order to be allowed entry at the immigration check point at the International Airport in Providenciales, Turks and Caicos Islands.
Citizens of visa exempt countries do not require a visa, however tourists should visit Turks and Caicos Islands Government website Government of the Turks and Caicos Islands for the visa exempt countries list prior to travel to Turks and Caicos Islands.
Each tourist will be required to complete an immigration form which is then provided to an immigration officer. The head of the family will also be required to complete a customs form.
Tourists are generally granted entry into Turks and Caicos Islands for 90 days. Employment is prohibited on a tourist stamp.
Checking In and Check Out
Check-Ins begin at 3:00pm, however if you arrive early we will do everything we can to get you into your room as soon as possible!
Check-out: Check-out time is 11:00am.
Baggage can be stored at the Front Desk for Guests departing later in the day.
Check with the Front Desk if you would like a late check-out. This is very difficult during high season, since there will almost always be someone arriving the same day you depart.
IMPORTANT!
EARLY DEPARTURES: If you are departing prior to 7:30 am, please checkout with the front desk the night before the office closes. We can help arrange for a taxi to pick you up in the morning.
Transport
Turks and Caicos Islands have efficient and safe taxi services that is the most convenient method of transportation to the hotel. Due to local taxi regulations, transfer services are not permitted by individual hotels. Taxis generally operate on a shared-basis, especially from the airports. Multiple different guests going in the same general direction will be carried by the same taxi. These vehicles offer ample space and can comfortably carry more than seven passengers with luggage.
Some taxis operate on a private basis (and charge a higher fare due to this). The ride from the airport is about 15 minutes. Ensure you inform the dispatcher outside of the arrival building that you are going to Sibonne Beach Hotel and they will direct you to the appropriate taxi.
Amenities & Bike Rental
On-site peddle bike rentals
All rooms come fully furnished with:
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Cable TV, with access to Flight Arrival & Departure Schedule
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Coffee Makers
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Hair Dryers
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High-Capacity AC Unit
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Ice Bucket
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Internet Access including FREE WIFI
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Microwave
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Mini-Fridge
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Modern TVs
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Safes to secure your valuables and laptop
Group Bookings
Sibonné Beach Hotel is the perfect location directly on the Grace Bay Beach where you can enjoy the Island with your family or sports group bookings.
If you would like to place a group booking, please contact our Reservations Team at reservations@sibonne.com.
Policies
Cancellation policy
Deposits are refundable if reservation is cancelled within cancellation policy guidelines:
04/15 – 12/20 (April 15 to December 20):
14 days prior to arrival or deposit is forfeited.
12/21 – 01/05 (December 21 to January 5):
30 days prior to arrival or be charged for entire stay.
01/06 – 04/14 (January 6 to April 14):
30 days prior to arrival or deposit is forfeited.
For modifying or cancelling a reservation please email reservations@sibonne.com or call 888-570-2861 Toll Free
Children Policy
No children allowed during holiday or high season
No children under 12 years allowed during low season
Hurricane Season Policy
The Sibonne Beach Hotel at Grace Bay offers a No-Hassle, 100% Refund Policy, in the event of a hurricane occurrence during the Hurricane Season, June 1 - November 30.
If the threat of a hurricane prevents travel to Providenciales, or otherwise interferes with our guest’s vacation, we will offer a 100% refund of any unused portion of the resort stay, no questions asked.
Our policy is liberal, generous and easy to understand: If the NOAA National Hurricane Center says that Turks and Caicos Islands are under a Hurricane Watch or Warning and inside the “3-Day (72-hour) Zone of uncertainty, inside the white cone” for a Hurricane (code “H”) or Major Hurricane (code “M”), guests may elect to cancel their stay and receive a full refund. The policy is in effect for Hurricane only, not for lesser impacting Tropical Storms.
Tropical Storm Warning:
If the Turks and Caicos Islands are under a “Tropical Storm” warning and this impacts guest’s ability to travel to the island, they can elect to receive a credit for a return stay of the same value, valid for one year. There will be no refunds issued for Tropical Storms.
Pre-arrival Cancellations:
Guests who choose to cancel the entire duration of the trip due to Hurricane conditions (based on terms and conditions outlined) will be fully refunded with no cancellation penalties.
In-House Guests Departing Early:
Guests who choose to depart early from Turks and Caicos will be credited for the “unused nights” and fully refunded.
Missed Flights and/or Delayed Arrivals:
If hurricane conditions cause guests to miss a flight, and/or otherwise arrive one or more days late to the resort, guests will receive a full refund for any such days, or you may have the option of extending your vacation to the original planned time, based on availability. Airline ticket holders are subject to the airlines’ policies and guidelines.
Evacuation Orders:
In the event that the Turks and Caicos government issues a mandatory evacuation order, guests will receive a full refund of any days for which they are unable to use the resort resulting from the evacuation order. Guests who are unable to depart due to airport closures will be offered a distressed rate, IF the hurricane makes landfall resulting in a disruption of services at the resort.
Post-Hurricane Damage:
If the resort is damaged by a hurricane and is temporarily uninhabitable while repairs are being performed, guests will receive a full refund of those days booked.
