Cancellation policy

Deposits are refundable if reservation is cancelled within cancellation policy guidelines:

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April 15 to December 20: 14 days prior to arrival or deposit is forfeited.

December 21 to April 14: 30 days prior to arrival or deposit is forfeited.

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Management has the right to assign and re-assign a guest’s room as required. Management will always attempt to offer an equivalent room type, however if unable to do so, the guest will be moved to a different room type. As we are a small hotel with limited room inventory, we thank guests for their understanding. 

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For modifying or cancelling a reservation please email reservations@sibonne.com or call 888-570-2861 Toll Free

 

Children Policy

No children allowed during holiday or high season

No children under 12 years allowed during low season 

 

Hurricane Season Policy

The Sibonne Beach Hotel at Grace Bay offers a No-Hassle, 100% Refund Policy, in the event of a hurricane occurrence during the Hurricane Season, June 1 - November 30.

 

If the threat of a hurricane prevents travel to Providenciales, or otherwise interferes with our guest’s vacation, we will offer a 100% refund of any unused portion of the resort stay, no questions asked.

 

Our policy is liberal, generous and easy to understand: If the NOAA National Hurricane Center says that Turks and Caicos Islands are under a Hurricane Watch or Warning and inside the “3-Day (72-hour) Zone of uncertainty, inside the white cone” for a Hurricane (code “H”) or Major Hurricane (code “M”), guests may elect to cancel their stay and receive a full refund. The policy is in effect for Hurricane only, not for lesser impacting Tropical Storms.

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The Hotel has a robust Emergency Response Plan for hurricanes and all hotel guests will be evacuated during a hurricane warning. 

 

Tropical Storm Warning:

If the Turks and Caicos Islands are under a “Tropical Storm” warning and this impacts guest’s ability to travel to the island, they can elect to receive a credit for a return stay of the same value, valid for one year. There will be no refunds issued for Tropical Storms.

 

Pre-arrival Cancellations:

Guests who choose to cancel the entire duration of the trip due to Hurricane conditions (based on terms and conditions outlined) will be fully refunded with no cancellation penalties.

 

In-House Guests Departing Early:

Guests who choose to depart early from Turks and Caicos will be credited for the “unused nights” and fully refunded.

 

Missed Flights and/or Delayed Arrivals:

If hurricane conditions cause guests to miss a flight, and/or otherwise arrive one or more days late to the resort, guests will receive a full refund for any such days, or you may have the option of extending your vacation to the original planned time, based on availability. Airline ticket holders are subject to the airlines’ policies and guidelines.

 

Evacuation Orders:

In the event that the Turks and Caicos government issues a mandatory evacuation order, guests will receive a full refund of any days for which they are unable to use the resort resulting from the evacuation order. Guests who are unable to depart due to airport closures will be offered a distressed rate, IF the hurricane makes landfall resulting in a disruption of services at the resort.

 

Post-Hurricane Damage:

If the resort is damaged by a hurricane and is temporarily uninhabitable while repairs are being performed, guests will receive a full refund of those days booked.

 

Guest Conduct Policy:

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1. Parents/Chaperones are AT ALL TIMES responsible for the conduct of their children/group members. No children are permitted in the apartment or on balconies unattended.

2. Hotel QUIET HOURS begin at 10:00 p.m., nightly. Loud noise, loud music, loud voices, horseplay (in Hotel suites, swimming pool or other areas), running in the corridors, high traffic in/out suites, and loitering are not permitted.

3. Noise levels should be at an acceptable level as judged by the Hotel’s other guests and Hotel Management. If Hotel Management receives a noise complaint, we will only give one warning to quieten down.

4. Guests are responsible for any items left at the pool or common areas.

5. The pool and adjacent beach area are for the use of REGISTERED Hotel guests ONLY.

6. Beach and pool loungers are for Hotel guests only. 

7. Guests are not permitted to reserve sun loungers with beach towels or other personal belongings if the lounger is not to be used immediately by hotel guests.

8. No food or glass containers allowed in pool area.

9. All minors MUST BE accompanied by an adult (at least 18 years of age) when in the in the pool area AT ALL TIMES.

10. A 9:00 p.m. curfew will be strictly enforced for all unaccompanied minors (12 years).

11. Any guests found tampering with the Hotel fire/emergency system will be subject to a minimum $1,000.00 fine and immediately removed from the hotel without notice and without a refund.

12. The registered guest(s) of each suite is responsible for the behavior and actions of anyone in and visiting their suite, and must ensure their visitors abide by all Hotel rules and regulations.

13. Only those guests registered with the hotel can remain in the hotel overnight for safety.

14. We understand and respect your need for privacy. The hotel reserves the right to visually inspect all guest rooms every 24 hours to ensure the well-being of our guests and confirm the condition of the room.

15. No confetti or Silly String is permitted in the Hotel guest rooms, or public areas. If this policy is violated, you will incur a $250.00 cleaning fee.

16. Smoking is not allowed in any rooms, if you are found to have smoked in a non-smoking room, you will incur a $250.00 charge for deep cleaning.

17. It is the responsibility of the group coordinator to distribute this information to all pertinent persons in the group.

18. The safety of our guests, staff, and this facility is extremely important to us.  Except for the microwave, refrigerator units and coffee machines that the hotel provides, preparation of food in guest rooms by any type of cooking appliances is prohibited.  A minimum fee of $300.00 will be charged for cooking in a room, including, but not limited to coffee makers, hot plates, toaster ovens, water heaters, rice cookers, combustible, open flame, barbecue grill, burners, heating appliance, or any other item intended for cooking.  Open fires, flames or cooking grills, either charcoal or gas, and fireworks are not allowed anywhere on hotel property.

19. Candles, incense, essential oils (diffusing, vaporizing, etc.) are prohibited.  These items and activities will be treated as smoking, a fine accessed, and the guest may be evicted with no refunds.  

20. Sibonne´ Beach Hotel is privately owned and operated.  We reserve the right to refuse service to anyone for any reason(s) that does violate Turks and Caicos Islands laws.  Sibonne´ Beach Hotel has a zero-tolerance policy in which we will refuse to admit or refuse service or accommodation in our hotel or may remove a person, without refund, who refuses to abide by the reasonable standards and Laws established by the country and the owners for the operation and management of the hotel. Sibonne´ Beach Hotel will refuse service: for refusal or failure to pay for accommodations, is under the influence of alcohol, drugs, or any other intoxicating substance and acts in a disorderly fashion as to disturb the peace of other guests or is not in compliance with liquor laws; acts in a disorderly fashion as to disturb the peace of other guests; is unable to properly supervise their children at all times, seeks to use the hotel for an unlawful purpose; seeks to bring into the hotel: an unlawfully possessed firearm; or something, including an explosive or hazardous or toxic substance, that is unlawful to possess and that may be dangerous to other persons; destroys, damages, defaces, or threatens harm to hotel property or guests; causes or permits persons to exceed the maximum allowable occupancy of room, refuses to abide by the reasonable standards or policies established by Sibonne´ Beach Hotel for the operation and management of our hotel.

21. No Hotel guest or patron shall purchase, use, ingest, possess, sell or otherwise distribute illegal drugs or other substances, or attempt to do any of the same. No Hotel guest or patron shall ask any Hotel staff for illegal drugs or other substances while on Hotel premises, or in the immediate vicinity thereof. If any of the actions above prove true, the relevant Hotel guest or patron will be removed from the Hotel without a refund.

22. Visitors - No visitors after 10:00 p.m. Visitors must notify Front Desk upon their arrival.  Visitors must be accompanied by the registered guest at all times.  As a registered guest, you are responsible for your visitor at all times.

23. Sibonne´ Beach Hotel assumes no liability for lost, misplaced, stolen, or damaged valuables or belongings. If you discover that you have left behind something of value to you, please call us immediately and we will try to assist you in locating your lost item. 

24. All vehicle(s) must be listed on the registration at check-in.  Parking for registered guest(s) is free on hotel property or on the public parking area adjacent to the hotel.  All vehicles are parked at the risk of the owner.  Sibonne´ Beach Hotel shall not assume liability or responsibility for any vehicle, occupants, or contents while operated or parked on the hotel property.  If a vehicle is left in the hotel parking lot after the guest has departed without the written consent of the hotel, the hotel reserves the right to have the vehicle towed at the owner’s expense.  No vehicle repairs on hotel premises. 

25. Damage and/or theft of hotel property. You are liable for any damage however caused (whether by the deliberate, negligent, or reckless act) to the room (s), hotel’s premises or property caused by you or any person in your party whether or not staying at the hotel during your stay.  Sibonne´ Beach Hotel reserves the right to retain your credit card and/or debit card details as presented at registration and charge or debit the credit /debit card such amounts as it shall in its sole discretion deem necessary to compensate or make good the cost or expenses incurred or suffered by Sibonne´ Beach Hotel as a result of the aforesaid.  Should this damage come to light after the guest has departed, we reserve the right and you hereby authorize us to charge your credit or debit card for any damage incurred to your room or the Hotel property during your stay, including and without limitation for all property damage, missing or damaged items, smoking fee, cleaning fee, guest compensation, etc. 

26. Staff must record the incidents that occurred, including witness names and statements. The record must include the individual(s) involved, the incident, the communication between parties and full contact information. Incident Report must be completed and forwarded to Management for review.

27. Guests are responsible to secure their personal belongings while on property and ensure room is secured for the safety of the guest at all time.

28. Sibonne´ Beach Hotel makes its best efforts to ensure that all the information that appears on its website and Facebook account are accurate.  However, no warranty, expressed or implied, is given that the information provided on the website or Facebook account is error free.  Sibonne´ Beach Hotel does not accept liability for any errors and/or omissions, and reserves the right to change the information, rates, policies published at any time and without notice.

 

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